Any order placed on the Site will be processed and shipped within 48 hours of receipt of payment (excluding weekends and holidays). An email will be sent to confirm the processing of the order as well as the shipment.

The Gaya jewellery will be sent in a nice gift box. The case will be accompanied by a guarantee certificate for the jewellery and the invoice. Shipping is in a neutral cardboard box.

In France:

• Secure standard delivery, 3 to 5 working days (Colissimo): free
• Secure express delivery, 1 to 2 working days (Chronopost): 6€
• Withdrawal in store, within 24 hours for any order placed from Monday to Friday before 5pm: free

For International:

• Secure standard delivery, 3 to 5 working days (FedEx): 6€
• Secure express delivery, 1 to 2 working days (FedEx): 15€

The Gaya brand is not responsible for additional taxes upon receipt. Standard delivery is free from a purchase of 1000 euros. The price will be displayed on the cart page before purchase. Any possible delay related to the customs clearance of the exported goods is not the responsibility of the Company.

We deliver throughout the European Union as well as the rest of the world (see Appendix 1 below for a detailed view of the countries served).

Delivery times depend on the country of destination and the date of the order. Any delay related to the customs clearance of the exported goods is not the responsibility of Gaya.

When confirming the purchase, you will receive an email confirming the shipment of your order, with a tracking number and the link to the tracking.

Shipments are accompanied by a tracking number. You can log into your “My Account” area to see the location of your order.

If you encounter any problems, do not hesitate to contact us on our email address: hello@gaya-joaillerie.com or on 01 42 56 12 31.

Despite the care we take in preparing the orders, an error may occur during the preparation. If this is the case, please notify us by e-mail within 48 hours of receipt of the order at hello@gaya-joaillerie.com.
In the event that the product has been altered during delivery, please note this clearly and precisely on the delivery note, a duplicate of which will be collected by the company. Thus, it is the Customer’s responsibility to check the compliance as well as the status of the content of his order at the time of delivery. From the moment the delivery slip is signed, it is considered that this verification has been made by the customer or any other authorized person.

As their name suggests, special orders include customization as well as the full realization of a piece of jewellery. If you are interested, we invite you to contact our customer service to establish the feasibility of your request, establish a quote and be informed of delivery times.

In accordance with Article L221-28 of the Consumer Code, products from special orders cannot be refunded or exchanged.

Regarding a return, whether for an exchange or a refund, any item must be returned within 14 days of receipt. We recommend that you use the original carrier and choose a delivery formula with signature and parcel tracking. The return costs are entirely the responsibility of the customer. Returned merchandise will only be accepted if it has not been altered, and if the packaging is returned in full in its original condition.

The order must be returned within 14 days to the following address: Garnazelle, E-boutique service, 4 square du Trocadéro, 75116 Paris

Please add this completed form to your order: Withdrawal Form.pdf

No reimbursement may be made to the benefit of the Customer who has not exercised his right of withdrawal under the conditions of this article.

On receipt of the returned product, the refund will be made according to the buyer’s wishes, in the form of a credit note valid for 6 months on the site or a refund credited directly to their bank account.

La Maison Garnazelle offers its customers the possibility of exchanging the items delivered under the following conditions:

• Carry out the exchange remotely.

In this case, the customer must return the items at his own expense, delivered in their complete original packaging (accessories, warranty card, etc.) accompanied by the completed return slip and the invoice to the following address:

Garnazelle, e-boutique service, 4 square du Trocadéro, 75116 Paris.

Any new order can only be made after receipt of the items returned by Maison Garnazelle.

• Make the exchange at the store.

You can go to the Garnazelle store, located at 3 rue du Marché Saint Honoré 75001 Paris, with the items delivered in their complete original packaging (accessories, warranty certificate, etc.) and accompanied by a copy of the invoice. to proceed with the exchange.

However, Maison Garnazelle will only accept the exchange and refund of jewellery if all of the following conditions are met:

• The product must not have been worn, modified, washed or damaged.

• The product must be returned in its original packaging accompanied by the return form and the purchase invoice.

Whatever option is chosen, items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be exchangeable or refundable.

For any other question please contact us at our email address: hello@gaya-joaillerie.com