How is my jewellery sent?
The Gaya jewellery will be sent in a nice gift box. The case will be accompanied by a guarantee certificate for the jewellery and the invoice. Shipping is in a neutral cardboard box.
What are the delivery rates?
- Secure standard delivery, 3 to 5 working days (Colissimo): free
- Secure express delivery, 1 to 2 working days (Chronopost): 6€
- Withdrawal in store, within 24 hours for any order placed from Monday to Friday before 5pm: free
- Secure standard delivery, 3 to 5 working days (FedEx): 6€
- Secure express delivery, 1 to 2 working days (FedEx): 15€
The Gaya brand is not responsible for additional taxes upon receipt. Standard delivery is free from a purchase of 1000 euros. The price will be displayed on the cart page before purchase. Any possible delay related to the customs clearance of the exported goods is not the responsibility of the Company.
International delivery times
Delivery times depend on the country of destination and the date of the order. Any delay related to the customs clearance of the exported goods is not the responsibility of Gaya.
How do I know if my order has been shipped?
I still have not received my order, what should I do?
If you encounter any problems, do not hesitate to contact us on our email address: email@example.com or on 01 42 56 12 31.
My order has a problem, what should I do?
In the event that the product has been altered during delivery, please note this clearly and precisely on the delivery note, a duplicate of which will be collected by the company. Thus, it is the Customer’s responsibility to check the compliance as well as the status of the content of his order at the time of delivery. From the moment the delivery slip is signed, it is considered that this verification has been made by the customer or any other authorized person.
What about special orders?
In accordance with Article L221-28 of the Consumer Code, products from special orders cannot be refunded or exchanged.
Easy return and refund
How can I return my order?
I want to be reimbursed
Please add this completed form to your order: Withdrawal Form.pdf
No reimbursement may be made to the benefit of the Customer who has not exercised his right of withdrawal under the conditions of this article.
On receipt of the returned product, the refund will be made according to the buyer’s wishes, in the form of a credit note valid for 6 months on the site or a refund credited directly to their bank account.
I would like to make an exchange
• Carry out the exchange remotely.
In this case, the customer must return the items at his own expense, delivered in their complete original packaging (accessories, warranty card, etc.) accompanied by the completed return slip and the invoice to the following address:
Garnazelle, e-boutique service, 4 square du Trocadéro, 75116 Paris.
Any new order can only be made after receipt of the items returned by Maison Garnazelle.
• Make the exchange at the store.
You can go to the Garnazelle store, located at 3 rue du Marché Saint Honoré 75001 Paris, with the items delivered in their complete original packaging (accessories, warranty certificate, etc.) and accompanied by a copy of the invoice. to proceed with the exchange.
However, Maison Garnazelle will only accept the exchange and refund of jewellery if all of the following conditions are met:
• The product must not have been worn, modified, washed or damaged.
• The product must be returned in its original packaging accompanied by the return form and the purchase invoice.
Whatever option is chosen, items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be exchangeable or refundable.
For any other question please contact us at our email address: firstname.lastname@example.org
Order on gaya-joaillerie.com
Come discover our shop and try on our jewelry
The number below every ring size indicates the circumference of that ring size. To determine your specific ring size, you can use a ring that you already own to measure its diameter to then calculate the circumference. Once this calculation is completed, place the ring on top of its corresponding circle on the ring sizing chart. The outer edges of the circle should still be visible when the ring is placed on top.
If you are uncertain, we recommend that you choose the size one step above.
The sizing on some of our models scan be adjusted, depending on the model you choose, the material, and its stones. Our sales support team can help inform you about the possibilities of adjustment.
Modify my order
Please note that you have one hour to cancel your order. If you wish to change your delivery address, please cancel your order.
If you have any questions, please contact us through the following:
- WhatsApp: +33 (0)126.96.36.199.96
- Email: email@example.com
The designer will be happy to help you with your order.
Pendant Symbol of Life, The Little Key
Pendant Symbol of Life, The Little Key
Pendant Symbol of Life, The Little Key. The Little Key is the keeper of secrets.
18k yellow gold – 750/1000
Weight : 0.6g
Dimensions (excluding bail): 0.5 x 0.9 cm
* All creations are made by hand, weights and sizes are suggestive.
Here are some tips to guarantee a long life to your jewels:
-Avoid high temperatures as well as contact with water, perfume, chemicals and cosmetics.
-Take off your jewelry to sleep, play sports or wash your hands.
-When you are not wearing your jewelry, store it in individual pouches or cases.
-You can also clean your jewelry every 2-3 months with warm soapy water and a small, soft toothbrush.
It is also possible to have your jewelry polished, rhodium-plated or even repaired.
Mini, Yellow gold
Symbol of Life