Delivery & Returns


Shipping time

Availability and shipping time: Any order placed on the Site will usually be processed and shipped within 48 hours of receipt of payment (excluding weekends and holidays) unless otherwise specified by us. An e-mail will be sent to confirm the processing of the order as well as the shipping.

The jewels offered for sale on the Site are produced only in very limited quantities by our workshops. Thus, it is possible the piece the Customer wishes to acquire is not in stock although the reference "Add to Cart" is posted on the Site. If necessary, the Customer will be notified and the piece will be made on special request by our workshops.

The Customer's attention is drawn to the fact that shipping times may vary from a few days (if the product is in stock) to 8 weeks depending on the extent and complexity of the requested parts. We strive to reduce this time to the minimum and invite the Customer to contact our customer service department to establish the waiting time for the products they wish to order.

Delivery times

The Site delivers throughout the European Union as well as in the rest of the world (please see the list in Appendix 1 of the countries where we deliver our products). The ordered product is delivered to the address appearing on the Customer's order form, with the exception of the option "Collection from shop" (order delivered to the Garnazelle shop, located at 3, rue du Marché Saint-Honoré 75001 Paris). The delivery address may differ from the billing address. The delivery time depends on the delivery address and the means of delivery selected by the Customer. Any delay related to the customs clearance of the exported goods is not the responsibility of the Company.

The delivery times specified below are only effective from the date of shipment of the order. The delivery in France is made, at the initiative of the Customer, by one of the following transport options: - Chronopost (with delivery against signature): Delivery within 1 to 3 working days - UPS: Delivery within 1 to 3 business days - TNT: Delivery within 1 to 3 working days – Collection from shop (only at the Garnazelle shop 3, rue du Marché Saint-Honore 75001 Paris): delivery in store made the latest the next day for all orders placed before 17h (French time), business day International delivery (excluding metropolitan France, Monaco and Andorra) is carried out by DHL, TNT or Chronopost carriers. Delivery charges are levied for a purchase amount equal to or greater than 500 € for France (standard delivery) and 1000 € for international.

In the event of damage, the Customer must state their reservations with precision and clarity on the delivery note, a duplicate of which is sent by La Poste or by the carrier to the Company. In this respect, it is the Customer's responsibility to check the contents, conformity and condition of the product upon delivery. This verification is deemed to have been made once the Customer, or a person duly authorised by them, has signed the delivery note presented by the receiver of La Poste or by the carrier.

Despite the care taken in the preparation of orders, it is possible that a product is missing from it, or that an error occurred during the preparation. If you notice such an error, please notify us by email to the address within a maximum of 48 hours after receipt of the order.

The so-called "special" orders include the customisation of a jewel and the realisation of a jewel. Any buyer wishing to make a special order is invited to contact our customer service department to establish the feasibility of their request, to receive a quote and to be informed of shipping times. In accordance with the provisions of Article L221-28 of the Consumer Code, products corresponding to these special orders cannot be exchanged or refunded.


In accordance with the provisions of articles L221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) days to retract from the purchase, without having to justify any reason. The period of fourteen (14) days runs: - from the day on which the Customer or a third party, who is not the carrier, designated by the Customer has received the ordered item, - or, in the case of an order for several items delivered separately, from the day the Customer, or a third party who is not the carrier, designated by the Customer has received the last item. The Client must notify the Company by completing the withdrawal form (available below), either by sending an unambiguous declaration, by: - Email to; or by - Postal mail sent to Garnazelle, 3 rue du Marché St. Honore, 75001 Paris (postmark is authentic).


Retractation form. 

(Please complete and return this form only if you wish to withdraw from the contract).

I / We [*] hereby notify you [*] of my / our [*] withdrawal from the contract for the sale of the goods [*] / for the provision of service [*] below

Article ___ [reference] _____________

Ordered on [*] / received on [*]: ______________

Name of the consumer (s) ______________

Address of the consumer (s) ______________

Signature of the consumer (s) (only in case of notification of this form on paper) ______________

Date [*]______________

Delete as applicable.

The Customer must return the product within fourteen (14) days of the notification of its withdrawal to the following address, the cost of return being borne by the Customer, Garnazelle Att: E-Boutique 3, rue du marché Saint-Honoré 75001 Paris la France.

After receipt and verification of the products returned by the Customer, the Company will make a refund within fourteen (14) working days of the payments received, via a re-credit to the Customer's bank account, and in the event of a return of global order (all products ordered in one order) delivery costs.

The refunded delivery charge will be based on the standard delivery method (the most economical). If the Customer has chosen another method of delivery than the standard delivery method, the additional charges will not be reimbursed.

However, the Company will not accept the exchange and refund of the jewels unless all the following conditions are met:

1) The product must not have been worn, modified, washed or damaged

2) The product must be returned in its original packaging accompanied by the purchase invoice. No refund may be made to the benefit of the Customer who has not exercised their right of withdrawal under the conditions of this article.

Upon receipt of the returned product, the refund will be made according to the wishes of the buyer in the form of a credit valid for 6 months on the Site or a refund credited directly to their bank account.


The company Garnazelle wishes to offer its customers the opportunity to exchange the items delivered under the conditions described below.

It is specified that in the context of the use of the Gift Service, the exchange option can only be exercised by the purchasing customer and not by the recipient of the gift.

The customer can, at their choice, within thirty (30) days following the delivery date:

Either present yourself, at the Garnazelle shop located at 3, rue du Marché Saint-Honore, 75001 Paris, with the items delivered in their original packaging, complete (accessories, instructions ...) and accompanied by a copy of the invoice in order to proceed with the exchange.

Or, choose the remote exchange. In this case, the customer must return the items delivered in their original packaging, complete (accessories, instructions ...) and accompanied by the carefully completed return form and a copy of the invoice, to the following address: Garnazelle, E-shop service, 3, rue du Marché Saint Honore, 75001 Paris. It will be up to the customer to provide proof of this return, which assumes that the items must be returned by registered mail, or by any other means giving a certain date, the cost of return remaining the responsibility of the customer. Any new delivery will be made only after the reception by the Company of the returned articles by the customer.

Whichever option is chosen, items returned incomplete, damaged or soiled by the customer will not be exchangeable or refundable.

In the case of exchange of articles, the initial sale will be invalidated. The payment of the new sale will be made by compensation with the amount of the previous sale, on the understanding that any overpayment will be the subject of a credit in favour of the Customer, or a re-credit to the Customer’s bank account provided that the Customer contacts Customer Services. In the event of an article exchange via customer service, the new sale will be subject to the general conditions of sale.



Zone 1: DOM TOM, Morocco, Ivory Coast

Zone 2: Croatia, Iceland, Serbia

Zone 3: Canada, USA, Mexico

Zone 4: Hong Kong, Taiwan, Thailand

Zone 5: China, India, Turkey, South Korea, South Africa, Japan, Singapore, Dem. Dominican

Zone 6: Australia, Argentina, Bahrain, Brazil, Cameroon, Egypt, Lebanon, Russia, Senegal, Vietnam

Zone 7: Rest of the world


Zone 1: Germany, Benelux

Zone 2: Spain, Italy, United Kingdom

Zone 3: Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden

Zone 4: Rest of the EU