The Gaya jewellery will be sent in a nice gift box. The case will be accompanied by a guarantee certificate for the jewellery and the invoice. Shipping is in a neutral cardboard box.
The Gaya brand is not responsible for additional taxes upon receipt. Standard delivery is free from a purchase of 1000 euros. The price will be displayed on the cart page before purchase. Any possible delay related to the customs clearance of the exported goods is not the responsibility of the Company.
Delivery times depend on the country of destination and the date of the order. Any delay related to the customs clearance of the exported goods is not the responsibility of Gaya.
If you encounter any problems, do not hesitate to contact us on our email address: firstname.lastname@example.org or on 01 42 56 12 31.
In accordance with Article L221-28 of the Consumer Code, products from special orders cannot be refunded or exchanged.
Please add this completed form to your order: Withdrawal Form.pdf
No reimbursement may be made to the benefit of the Customer who has not exercised his right of withdrawal under the conditions of this article.
On receipt of the returned product, the refund will be made according to the buyer’s wishes, in the form of a credit note valid for 6 months on the site or a refund credited directly to their bank account.
• Carry out the exchange remotely.
In this case, the customer must return the items at his own expense, delivered in their complete original packaging (accessories, warranty card, etc.) accompanied by the completed return slip and the invoice to the following address:
Garnazelle, e-boutique service, 4 square du Trocadéro, 75116 Paris.
Any new order can only be made after receipt of the items returned by Maison Garnazelle.
• Make the exchange at the store.
You can go to the Garnazelle store, located at 3 rue du Marché Saint Honoré 75001 Paris, with the items delivered in their complete original packaging (accessories, warranty certificate, etc.) and accompanied by a copy of the invoice. to proceed with the exchange.
However, Maison Garnazelle will only accept the exchange and refund of jewellery if all of the following conditions are met:
• The product must not have been worn, modified, washed or damaged.
• The product must be returned in its original packaging accompanied by the return form and the purchase invoice.
Whatever option is chosen, items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be exchangeable or refundable.
For any other question please contact us at our email address: email@example.com
The number below every ring size indicates the circumference of that ring size. To determine your specific ring size, you can use a ring that you already own to measure its diameter to then calculate the circumference. Once this calculation is completed, place the ring on top of its corresponding circle on the ring sizing chart. The outer edges of the circle should still be visible when the ring is placed on top.
If you are uncertain, we recommend that you choose the size one step above.
The sizing on some of our models scan be adjusted, depending on the model you choose, the material, and its stones. Our sales support team can help inform you about the possibilities of adjustment.
If you have any questions, please contact us through the following:
The designer will be happy to help you with your order.